Renewals Manager
Core
Manage customer renewals for Asana in the Japan market to maximize retention, identify expansion opportunities, and drive contract execution.
Role type
Mid-level SaaS Renewals Manager
Builds
Customer retention and revenue growth for the Japan market
Domain
SaaS / Enterprise Productivity Software
Deliverable
client delivery
Required skills
SaaS renewals management, commercial negotiations, value selling, churn mitigation, stakeholder management, Salesforce proficiency, rolling forecast management, upsell/cross-sell identification
Preferred skills
AI tool curiosity, experience with Deal Desk processes, ability to influence cross-functional teams
Technologies
Salesforce, Asana
Responsibilities
Own the renewals process for Japan customers; engage decision-makers to demonstrate value and remove roadblocks; negotiate and execute renewal contracts; manage at-risk customers and develop retention strategies; maintain 90–120-day rolling renewal forecasts; track key business outcomes (Renewal Rate, NRR, attainment); update customer data in Salesforce; improve team systems and processes.
Seniority
Mid-level, hands-on IC