Manager, Customer Success Japan
Core
Lead the Japan Customer Success organization to drive adoption, retention, and expansion for a collaborative AI workspace used by millions.
Role type
Manager, Customer Success (Japan)
Builds
Customer success operations, team leadership, and customer advocacy for Notion's platform.
Domain
SaaS / Collaborative AI Workspace
Deliverable
client delivery
Required skills
Strategic planning, team leadership (8+ CSMs), cross-functional collaboration, executive relationship management, data-driven decision making, operational rigor, systems thinking, growth mindset, adaptability
Preferred skills
Experience in fast-growing SaaS environments, managing diverse customer segments (Commercial to Mid Market), driving net dollar retention
Technologies
Customer success management platforms
Responsibilities
Develop and implement strategies for adoption, retention, and expansion; Lead and develop a team of 8+ CSMs; Partner with Sales, Solutions Engineering, and Professional Services; Drive executive relationships and gather customer feedback; Build and refine KPI/OKR systems; Monitor customer health metrics; Streamline processes using CS platforms