Director, Enterprise Customer Success
Core
Own strategy, operations, and outcomes for Datadog's largest enterprise customer relationships in EMEA, driving retention and expansion while leading a team of 25+ Customer Success Managers.
Role type
Senior leadership Customer Success Director (EMEA)
Builds
Enterprise customer success org, systems, and talent for Datadog's largest accounts
Domain
SaaS / Observability & Security / Enterprise Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic planning, team leadership (25+ direct/indirect reports), retention/expansion management, data-driven decision making (NRR/GRR/health scores), cross-functional partnership, organizational design, hiring strategy, AI tool adoption
Preferred skills
Observability software, security software, emerging geography management
Technologies
AI tools, observability platforms, security platforms
Responsibilities
Own strategic and operational health of enterprise book of business; Lead, coach, and develop first-line managers; Set and run team operating rhythm (forecasts, QBRs, metrics); Act as executive escalation point for strategic accounts; Build and scale the department (org structure, hiring, career pathing); Partner cross-functionally on account growth and onboarding; Strategically partner with Enterprise Sales leadership; Champion practical AI adoption across the team
Seniority
Director, hands-on leader managing managers
