Sub-Region Head of Account Management
Core
Lead and scale the account management function to support Rx, NV, and Commerce Platform teams, driving retention, revenue growth, and operational excellence for thousands of merchants.
Role type
Senior IC Sub-Region Head of Account Management
Builds
Account management organization, playbooks, forecasting models, and commercial motions for ads and promotions
Domain
Marketplace / Logistics / SaaS / Commerce Platforms
Required skills
Account management leadership, team scaling, operational excellence, revenue retention strategies, data analytics, cross-functional partnership, change management
Preferred skills
Marketplace/logistics/SaaS experience, subscription business models, multi-market scaling, BI tooling (Tableau/Looker)
Technologies
Salesforce, HubSpot, Gainsight, Tableau, Looker
Responsibilities
Define and execute account management strategy, manage Team Leads and frontline Account Managers, build SOPs and playbooks, drive revenue retention and expansion, lead ads and promotions commercial motions, establish performance metrics and dashboards, partner cross-functionally, handle customer escalations, lead workforce planning and budgeting
Seniority
Senior, hands-on IC