Senior Director, Customer Success for Enterprise | Bankrate
Core
Lead strategy and execution for enterprise distribution partners (employers, affinity groups, channel partners) using Bankrate private marketplaces to deliver financial tools to employees.
Role type
Senior Director, Customer Success & Enterprise Partnerships
Builds
Enterprise partner marketplaces for employee-benefit adoption and full-company rollouts
Domain
Fintech / Employee Benefits / B2B2C Distribution
Required skills
Enterprise Customer Success leadership, B2B2C or channel partnerships, HR/Benefits technology, digital marketplace strategy, audience engagement, people management
Preferred skills
Private marketplace experience, employee-benefits distribution, ROI storytelling
Responsibilities
Lead Customer Success strategy for the Demand segment, optimize partner marketplaces for engagement and conversion, expand existing partnerships, connect Product/Marketing/Sales to improve outcomes, build customer-success playbooks, lead a high-performing team
Seniority
Senior Director, hands-on IC with team leadership
