Customer Success Manager Asia (Mandarin Speaker - 12-Month FTC)
Core
Value owner and trusted advisor for a portfolio of customers, ensuring adoption, health, and advocacy on the Trustpilot review platform.
Role type
Customer Success Manager (SaaS)
Builds
Customer adoption, retention, and advocacy programs for the Trustpilot platform.
Domain
SaaS / Digital Trust / Customer Reviews
Required skills
Customer success management, onboarding and activation, churn reduction, NPS management, CRM data management, stakeholder collaboration, technical product guidance, Mandarin fluency, English fluency
Preferred skills
Knowledge of digital advertising or search marketing industry
Responsibilities
Lead post-sale onboarding and setup; Drive measurable business adoption across the customer portfolio; Maintain customer health and proactively identify risks to achieve high Gross Renewal Rates; Act as the first line for customer issues related to onboarding, usage, or product value; Partner with Marketing to identify case study and testimonial opportunities; Collaborate with Product to share structured customer feedback and insights; Maintain accurate health metrics, notes, and success plans in CRM.
Seniority
Individual Contributor