Operations Associate, Courier Community
Core
First-line human support for courier partners, handling complex escalations, localized communications, and workflow automations to keep partners informed and supported.
Role type
Senior Operations Associate (Customer Support & Community)
Builds
Courier support ecosystem, localized content, and self-service tools
Domain
Food delivery / Logistics
Deliverable
dashboards & analysis
Required skills
Customer support operations, English (professional), German (fluent), Excel/Google Sheets, root cause analysis, empathetic communication, process automation
Preferred skills
AI tool usage, community engagement, localization expertise
Responsibilities
Manage courier inbox channels for complex partner requests; localize regional and global courier-facing communications; coordinate ad-hoc courier announcements; create macros and guidance documents for frontline support; assist onboarding teams with document verification; drive community engagement and capture operational insights; leverage AI tools to generate response templates and summarize ticket escalations.
Seniority
Mid-level, hands-on IC