Last Mile Lead (Admin)
Core
Administrative lead and coordinator for the courier service, ensuring operational processes run smoothly and impacting customer delivery experience.
Role type
Senior Operations Administrator / Last Mile Lead
Builds
Courier service operations, delivery quality, and onboarding processes for Rohlík's logistics team.
Domain
E-commerce logistics / Last-mile delivery
Required skills
Analytical thinking, logistics coordination, recruitment and training, data management, process optimization, KPI tracking
Preferred skills
Problem-solving, stakeholder communication, organizational skills, adaptability
Technologies
Internal operational systems, reporting tools
Responsibilities
Coordinate with external courier providers and evaluate service quality; recruit, train, and onboard new couriers; manage daily administrative tasks including meal vouchers and order issues; generate operational reports and track KPIs; optimize loading and delivery processes.
Seniority
Senior, hands-on IC