Driver Support Specialist
On-site
Core
Resolve driver support tickets, build response templates, and route escalations to ensure fast, accurate answers for rideshare drivers.
Role type
Customer support specialist (driver-facing)
Builds
Template responses and macros for Zendesk
Domain
Rideshare logistics
Deliverable
client delivery
Required skills
Ticket triage, written communication, macro creation, cross-team escalation, data tracking, pattern recognition
Preferred skills
Zendesk experience, Greenlight Hub experience
Responsibilities
Triage and resolve driver tickets, write clear professional responses, create and maintain macros/templates, route escalations to internal teams, monitor response times, identify ticket trends, update support documentation