Senior Customer Success Manager (French-speaking)
Core
Strategic Senior Customer Success Manager owning Enterprise accounts in France and CEMEA, driving adoption, renewals, and executive relationships.
Role type
Senior Customer Success Manager (Enterprise Renewals)
Builds
Enterprise customer retention and growth for a global employee experience platform
Domain
SaaS / Human Resources / People Analytics
Deliverable
client delivery
Required skills
Enterprise account management, complex contract negotiation, SaaS metrics (ARR, GRR, NRR), executive stakeholder management, strategic planning, CRM proficiency, financial acumen (ROI, TCO)
Preferred skills
Native Arabic, People & Culture domain expertise
Technologies
Salesforce, Vitally, Zoom, Slack, G-Suite
Responsibilities
Own a book of Enterprise customers (1,000+ employees) across France and CEMEA; Lead strategic conversations with CPOs and Heads of People; Drive product adoption and retention; Execute complex contract negotiations and renewals; Mentor Renewal Managers and CSMs; Contribute to Enterprise Renewal playbooks and tooling refinement.
Seniority
Senior, hands-on IC with mentorship responsibilities
