Senior Customer Success Manager (French-speaking)
Core
Strategic Senior Customer Success Manager owning a book of Enterprise accounts (1,000+ employees) in France and CEMEA, driving adoption, retention, and complex contract renewals.
Role type
Senior Customer Success Manager (Enterprise Renewals)
Builds
Enterprise customer success outcomes, retention, and revenue for Culture Amp's employee experience platform
Domain
SaaS / People Analytics / HR Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise account management, complex contract negotiation, strategic advisory, SaaS metrics (ARR, GRR, NRR), financial concepts (ROI, TCO), CRM proficiency, stakeholder management at executive level, pipeline forecasting, upsell/cross-sell identification
Preferred skills
Native Arabic, People & Culture background, team enablement, playbook development
Technologies
Salesforce, Vitally, Zoom, Slack, G-Suite
Responsibilities
Own a book of Enterprise customers across French and CEMEA regions; Lead strategic conversations with Executive teams (CPOs, Heads of People); Proactively drive product adoption, retention, and business outcomes; Facilitate key customer journey touchpoints (Kick-Offs, Business Reviews); Develop and execute strategic plans to secure on-time renewals; Lead complex contract negotiations end-to-end; Serve as primary point of contact for renewal discussions; Identify upsell and cross-sell opportunities; Provide feedback to Product and Engineering; Contribute to continuous improvement of renewal playbooks
Seniority
Senior, hands-on IC with mentorship responsibilities
