Customer Success Manager
Core
Build consultative relationships with enterprise customers to drive product adoption, retention, and upsell opportunities within the supply chain domain.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer retention, usage growth, and revenue expansion for global supply chain clients
Domain
Supply chain management / Logistics technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, consultative selling, adoption driving, KPI establishment, executive stakeholder management, cross-functional collaboration, account escalation handling
Preferred skills
Supply chain industry experience, bilingual proficiency
Technologies
FourKites Intelligent Control Tower, real-time visibility platforms
Responsibilities
Own overall relationship with assigned customers to increase adoption and ensure retention; Establish trusted strategic advisor relationships to drive product value; Develop customers for advocacy; Work with customers to establish and achieve critical goals/KPIs; Facilitate quarterly Executive Business Reviews; Identify and develop upsell opportunities; Manage account escalations and advocate customer needs internally
Seniority
Mid-Senior, hands-on IC
