Sr. Technical Enablement Specialist
Core
Design, rollout, and adoption of enablement programs for Databricks Technical Support Engineers to improve support KPIs.
Role type
Senior Technical Enablement Specialist
Builds
Onboarding and everboarding programs for Technical Support Engineers
Domain
Data & AI / Technical Support
Deliverable
product features
Required skills
enablement program design, technical support best practices, cross-functional stakeholder management, analytical skills, data-driven decision-making
Preferred skills
designing and developing highly technical training
Responsibilities
Lead design, curation, and maintenance of enablement programs; Work with SMEs to scope needs for new courses; Drive improvements in Support KPIs through successful enablement programs.
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