Senior Customer Success Manager
Core
Senior Customer Success Manager driving revenue growth and adoption of CDN/edge infrastructure for a major telco partner (JioCDN) in India.
Role type
Senior IC Customer Success Manager (Enterprise/Partner)
Builds
JioCDN carrier-grade content delivery service for internal and external enterprise customers
Domain
Telecommunications / CDN / Edge Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, partner/alliances management, revenue growth (new logos, renewals, upsell/cross-sell), executive stakeholder management, strategic account planning, cross-functional coordination, technical fluency in CDN/networking/cloud
Preferred skills
Experience launching/scaleing CDN/edge services with telcos, local language skills
Technologies
CDN, edge infrastructure, cloud networking, web/app security
Responsibilities
Own and grow strategic telco partner accounts; act as primary commercial interface for partner stakeholders; enable partner sales teams and channel stakeholders; develop account strategies and run business reviews; translate business needs into adoption plans; identify and drive upsell/cross-sell opportunities; advocate partner feedback to product planning; manage complex multi-threaded commercial programs.
Seniority
Senior, hands-on IC
