Retention Representative
Hybrid
Core
Engage with paying customers requesting refunds for annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members while promoting long-term subscription options.
Role type
Customer retention representative (sales/telemarketing)
Builds
Long-term subscription plans for family discovery product users
Domain
Consumer technology / Genealogy
Deliverable
client delivery
Required skills
Fluent English, sales or retention experience, problem-solving, motivation, independence, proactivity
Preferred skills
Additional languages, telemarketing experience
Responsibilities
Contact customers requesting refunds, diagnose concerns, propose retention solutions, promote long-term subscriptions