Account Manager
Core
Building long-term relationships with a premium user base and providing end-to-end support to resolve daily requests, complex cases, and churn situations.
Role type
Account Manager (Customer Success)
Builds
Premium user accounts and retention for consumer tech products
Domain
EdTech, Mental health, Petcare, FashionTech
Deliverable
client delivery
Required skills
Account management, customer support, sales, handling objections, email communication, online chat, voice calls, user retention, explaining complex concepts simply, call flow management
Preferred skills
Experience with Western markets (US, Canada, Europe), Zendesk or similar tools
Responsibilities
Building long-term relationships with premium users, resolving daily requests and complex cases, managing user retention, communicating via email/chat/phone, using AI and automation to reduce routine tasks, acting as the user's voice to influence product improvements