Alerts Analyst
Core
Manage and resolve alert transactions within a Payment Service Provider (PSP) system, handling refunds, subscriptions, and chargebacks.
Role type
Transaction operations analyst (payments)
Builds
Alert resolution workflows for PSP clients
Domain
Fintech / Payments
Required skills
Chargeback management, Transaction monitoring, Refund processing, Subscription cancellation, Data documentation, Merchant communication, Excel/Google Sheets proficiency, English proficiency
Preferred skills
Customer service experience, Process improvement, Payment processor familiarity (Stripe, Shopify)
Responsibilities
Locate and address alert transactions in the PSP system; Issue refunds for identified transactions; Cancel active subscriptions associated with transactions; Document transactions involving chargebacks, declines, and cancellations; Engage with merchants to resolve issues and provide updates; Offer suggestions to streamline the alert management process. (via careerplan.io/jobs/29-001-F3-E6B-alerts-analyst-at-chargeflow)
Seniority
Individual Contributor, operational level