Premium Support Account Manager
Core
Managing long-term relationships with a base of premium users, handling daily requests, complex cases, and churn situations via email, chat, and calls.
Role type
Premium Support Account Manager
Builds
High-quality support experience and product improvements for premium users
Domain
Consumer tech (EdTech, Mental health, Petcare, FashionTech)
Deliverable
client delivery
Required skills
English (B2 written, spoken), 2+ years in support/account management/sales/customer success, experience with premium/VIP segments, communication personalization, handling objections, call flow management
Preferred skills
Experience with Western markets (US, Canada, Europe), Zendesk or similar tools
