VIP Support Manager
Core
Build long-term relationships with a premium user base, handle complex cases, and act as the user's voice to improve product experience.
Role type
Senior VIP Support Manager
Builds
Premium user retention and satisfaction for consumer tech products
Domain
EdTech, Mental health, Petcare, FashionTech
Deliverable
client delivery
Required skills
English (B2), customer support, account management, sales, customer success, premium/VIP segment experience, email communication, live chat, voice calls, personalization, objection handling, call flow management
Preferred skills
Western market experience (US, Canada, Europe), Zendesk
Responsibilities
Manage daily requests and complex cases for premium users, communicate via email/chat/phone, utilize AI and automation tools, provide product feedback and insights to the team
Seniority
Senior, hands-on IC