Manager, Customer Success Manager
Core
Lead and coach a high-performing team of Customer Success Managers to manage strategic enterprise relationships, drive adoption, and deliver value to complex users.
Role type
Senior IC manager (Customer Success)
Builds
Durable user relationships, adoption, renewal, and growth metrics for enterprise accounts
Domain
Financial technology / Payments
Required skills
Team leadership, strategic account management, consultative selling, cross-functional collaboration, risk identification, operating rhythm design, executive sponsorship
Preferred skills
Scaling technology Customer Success teams, hiring and training, payments/billing experience, growth-stage internet company experience
Technologies
Stripe platform, enterprise CRM tools
Responsibilities
Recruit, develop, and lead a team of Customer Success Managers; Drive engagement models focused on adoption and value delivery; Develop team vision and strategy for customer health and growth metrics; Identify risks and opportunities and build mitigation plans; Coach team on consultative skills; Work cross-functionally to shape solutions; Build operating rhythms including account planning and forecasting; Inspire and enable team development.
Seniority
Manager, hands-on leadership
