Customer Success Team Leader
Core
Lead a team of Customer Success Executives to guide SME prospects through onboarding, converting leads into funded business current accounts.
Role type
Senior IC Customer Success Team Leader
Builds
Business current accounts for established SMEs
Domain
Fintech / SME Banking
Required skills
Team leadership, consultative sales, telephone-based lead generation, SME financial product knowledge, cross-functional collaboration, KPI management
Preferred skills
Experience with business current accounts, cold prospecting, risk and reputation management
Responsibilities
Provide line management, coaching, and capacity planning for Customer Success Executives; Coach team members to engage SME decision-makers via telephone and email; Collaborate with Operations, Product, and Data teams to reduce onboarding friction; Gather customer feedback to inform product features; Work with Growth and Marketing teams to optimize targeting and messaging.
Seniority
Senior, hands-on IC
