Manager, Customer Success Enterprise
Core
Lead a high-performing team of Customer Success Managers to build and grow relationships with Stripe's most complex enterprise users, driving adoption, renewal, and growth metrics.
Role type
Senior IC Customer Success Manager (Team Lead)
Builds
Strategic, relationship-based accounts for enterprise SaaS customers
Domain
Fintech / Payments / Complex SaaS
Required skills
Customer success management, team leadership, strategic account planning, cross-functional collaboration, consultative selling, risk mitigation, stakeholder management
Preferred skills
High-growth technology environment experience, hiring and training experience, executive sponsorship
Technologies
Stripe platform, CRM tools, analytics platforms
Responsibilities
Recruit, develop, and lead a team of Customer Success Managers; Drive engagement models to increase adoption and deliver value; Develop team vision and strategy for customer health and growth metrics; Identify risks and opportunities and build mitigation plans; Coach team on consultative customer success and sales skills; Work cross-functionally to shape solutions for client needs; Build operating rhythms including account planning and renewal forecasting.
Seniority
Senior, hands-on IC with people management
