Manager, Customer Success Platforms
Core
Lead a team of Customer Success Managers to build and grow relationships with Stripe's most complex enterprise users, driving adoption, renewal, and growth metrics.
Role type
Manager, Customer Success Platforms
Builds
Strategic, relationship-based accounts for enterprise customers
Domain
Financial infrastructure / Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, strategic account management, cross-functional collaboration, risk identification, consultative selling, operating rhythm design, executive sponsorship
Preferred skills
Scaling technology customer success teams, high-growth environment experience, payments or billing domain knowledge
Technologies
Stripe platform
Responsibilities
Recruit, develop, and lead a team of Customer Success Managers; Drive an engagement model focused on durable user relationships; Develop team vision and strategy for customer health and growth; Identify risks and opportunities and build mitigation plans; Coach team on consultative customer success and sales skills; Work cross-functionally to shape solutions for client needs; Build operating rhythms including account planning and renewal forecasting.
Seniority
Manager, hands-on leadership