Account Manager - Benelux Market
Core
Retain and grow a defined portfolio of Mid Market customers in the Benelux market, acting as the commercial owner to drive renewals and account expansion.
Role type
Account Manager (Mid Market)
Builds
Customer relationships and revenue growth for Trustpilot's review platform
Domain
SaaS / Customer Reviews / Digital Trust
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Account management, renewals, upsell/cross-sell, P&L analysis, CRM data management, stakeholder mapping, forecasting
Preferred skills
Digital advertising/search marketing industry knowledge
Technologies
Salesforce
Responsibilities
Own the end-to-end renewal process to achieve high Gross Renewal Rates (GRR) and Net Revenue Retention (NRR). Identify customer goals and value drivers to set joint business goals and KPIs. Drive portfolio expansion through strategic upsell and cross-sell. Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce. Lead commercial and strategic conversations including business reviews and contract discussions. Partner with Customer Success, Marketing, and Product teams to ensure value realization and feedback loops.
Seniority
Individual Contributor
