Senior Delivery Manager
Core
Own the critical early phase of the customer lifecycle by onboarding Braze's new clients to realize fast time-to-value.
Role type
Senior Delivery Manager (Expert Services)
Builds
Customer onboarding projects and enablement training
Domain
SaaS / Marketing Technology / Customer Engagement
Deliverable
client delivery
Required skills
Project management, Technical implementation, Business analysis, Stakeholder management, Training delivery, KPI definition, Scope documentation, Vendor coordination
Preferred skills
SaaS, Mobile, APIs, Marketing Automation, Analytics, Programming (HTML)
Responsibilities
Project manage a portfolio of customer onboardings to successful outcomes; Engage with customer stakeholders to understand business and technical goals; Effectively deliver engaging enablement training and workshops; Take ownership of technical workstreams in onboarding projects; Tailor 1:1 onsite and remote onboardings; Advocate customer business use-cases to product development; Coordinate with client agencies and third parties.
Seniority
Senior, hands-on IC
