Customer Success Leader (Greater China)
Core
Lead a high-performing Customer Success team to manage strategic enterprise relationships and drive revenue growth for Stripe's largest users in the Greater China region.
Role type
Senior Customer Success Manager (Greater China)
Builds
Strategic account relationships and revenue growth for enterprise customers
Domain
Financial infrastructure / Payments
Required skills
Customer success management, Account management, Sales, Team leadership, Strategic planning, Cross-functional collaboration, Executive relationship management, Talent development, Revenue growth, Ambiguity navigation
Preferred skills
Growth stage internet/software company experience, Payments industry experience
Technologies
Stripe platform
Responsibilities
Recruit, train, and lead a team of Customer Success Managers; Drive engagement models for high-growth accounts; Develop long-term vision and strategy for the team; Increase revenue and manage day-to-day operations; Coach and mentor the team on consultative skills; Work cross-functionally to shape solutions; Travel to Greater China to build user relationships.