Staff, Technical Account Manager
Core
Designated technical support engineering contact for strategic customers, resolving complex technical problems and providing proactive guidance to prevent business-impacting downtime.
Role type
Staff Technical Account Manager (Strategic Customer Support)
Builds
Customer stability and value through Twilio communication technologies
Domain
Cloud Communications / Telecoms / VoIP
Deliverable
client delivery
Required skills
Troubleshooting server-side code (Java, Node.js, PHP, C#, Python), Client-side JavaScript (React, Redux), RESTful API knowledge, Cloud solutions troubleshooting, Network connectivity (TCP/UDP, SSL/TLS), Managing dedicated customer accounts, Technical communication to diverse audiences
Preferred skills
Telecoms and VoIP knowledge, WebRTC, SIP, Helper libraries expertise
Technologies
Twilio Helper Libraries, React, Redux, Java, Node.js, PHP, C#, Python, JavaScript, RESTful APIs, TCP, UDP, SSL, TLS, WebRTC, SIP
Responsibilities
Resolve complex technical issues with far-reaching consequences for strategic customers, Collaborate with customer developers and architects, Provide feedback to Product and Engineering teams, Analyze customer trends to drive process improvements, Prioritize and evaluate situational urgency during high workloads
Seniority
Staff, hands-on IC with strategic account ownership