Technical Account Manager
Core
Trusted technical advisor and primary interface for enterprise customers, driving platform adoption, mitigating technical risk, and delivering measurable business value through consultative problem-solving.
Role type
Senior Technical Account Manager (SaaS/IoT)
Builds
Long-term customer success plans, technical ROI demonstrations, and cross-functional alignment between customer needs and product capabilities.
Domain
IoT, SaaS, Connected Operations, Physical Infrastructure (Agriculture, Construction, Transportation, Manufacturing)
Deliverable
client delivery
Required skills
Technical account management, consultative problem-solving, root cause analysis, API integration troubleshooting, stakeholder management, data-informed customer insights, cross-functional collaboration, technical presentation, risk mitigation
Preferred skills
Enterprise SaaS/IoT/PaaS experience, AI tool utilization, Salesforce/Zendesk/Jira/Gainsight/Tableau proficiency, Python coding
Technologies
Samsara Platform, APIs, Hardware, Software, Salesforce, Zendesk, Jira, Gong, Gainsight, Tableau, Python
Responsibilities
Develop tailored success plans and identify/mitigate risks to customer health; Lead technical deep dives and quarterly account reviews; Troubleshoot complex technical issues and manage technical ticket lifecycles; Partner with Sales, Support, and Product teams to advocate for customer needs; Demonstrate ownership during critical incidents; Contribute to internal knowledge base and onboard new team members.
Seniority
Senior, hands-on IC
