Associate Director, Customer Compensation & Policy
Core
Own the global strategy, architecture, and governance of customer compensation across all markets and brands to restore trust and manage cost.
Role type
Senior IC Associate Director (Customer Compensation & Policy)
Builds
Global compensation engine, experimentation framework, fraud prevention policies, and financial reporting infrastructure.
Domain
Subscription commerce, customer economics, behavioral economics, and global operations.
Required skills
Global strategy, compensation engine architecture, behavioral economics, financial modeling, SQL, experimentation design, fraud policy governance, cross-functional leadership, stakeholder influence.
Preferred skills
Subscription commerce background, logistics experience, high-volume low-margin economics.
Technologies
SQL, AI-assisted decisioning tools, experimentation platforms.
Responsibilities
Define global compensation principles and trade-offs; design and evolve the compensation engine rules; lead compensation experimentation and measurement; own the compensation P&L and identify financial leakage; establish global fraud prevention frameworks; drive adoption of policy changes across markets.
Seniority
Senior, hands-on IC with executive presence.
