Customer Success Account Manager (CSAM)
Core
Primary delivery lead and partner for strategic Federal enterprise accounts, orchestrating end-to-end post-sales delivery to accelerate customer value realization on Microsoft Digital Cloud platforms.
Role type
Senior Customer Success Account Manager (CSAM)
Builds
Customer success plans, programs of work, and delivery orchestration for complex Federal accounts.
Domain
Cloud services / Federal Government / IT Service Management
Deliverable
client delivery
Required skills
Executive stakeholder management, strategic program planning, resource orchestration, business value realization, cross-cloud solution alignment, consumption optimization
Preferred skills
None stated
Technologies
Azure, Modern Work, Dynamics
Responsibilities
Build and coach stakeholder engagement strategies; lead strategic execution of program planning and reviews; identify and mitigate blockers to consumption; align Microsoft solutions to customer business objectives; orchestrate delivery resources across internal and partner ecosystems.
Seniority
Senior, hands-on IC
