Senior Customer Success Engineer - Federal
Core
Senior technical leader ensuring customer adoption, satisfaction, and mission outcomes for U.S. federal agencies using the Cyera data security platform.
Role type
Senior Customer Success Engineer (Federal)
Builds
Customer success plans, adoption strategies, and joint value realization for federal missions
Domain
Cybersecurity / Data Security / Federal Government
Required skills
Federal customer engagement, consultative selling, onboarding & training, roadmap advocacy, technical troubleshooting, SQL, Python, cloud administration, DLP, DSPM/CSPM, SIEM, project management
Preferred skills
AWS GovCloud, Azure Government, Google Assured Workloads, Security+, CISSP
Technologies
Cyera Platform, SQL, Python, AWS GovCloud, Azure Government, Google Assured Workloads
Responsibilities
Serve as primary technical expert and trusted advisor to federal customers; drive adoption through onboarding and training; design customized use cases; resolve technical issues; conduct Quarterly Business Reviews; mentor team members; document best practices.
Seniority
Senior, hands-on IC with leadership responsibilities
