Director, Customer Success, Enterprise
Core
Lead the Customer Success department for a specific geography, managing multiple teams to drive customer retention, expansion, and platform adoption.
Role type
Senior IC Customer Success Director (Enterprise)
Builds
Customer engagement platform features and services for enterprise brands
Domain
Marketing Technology / Customer Engagement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic leadership, team management, stakeholder management, process improvement, KPI management, executive relationship building
Preferred skills
Project management (PMP/Agile), technical domain knowledge (Mobile Dev/APIs/Marketing Automation)
Technologies
Braze Customer Engagement Platform, BrazeAI, APIs, Marketing Automation tools
Responsibilities
Guide and shape the future of the Customer Success department; manage multiple Customer Success teams across locations; build a talent pipeline and manage performance; create a cost-efficient organization; partner with Sales and Services Leadership; act as a public presence and point of escalation for clients; drive platform adoption and ROI metrics; advocate customer use-cases to product development; design efficient internal processes.
Seniority
Director, Senior Leadership Team
