Strategic Customer Success Manager
Core
Trusted technical and business advisor helping strategic accounts navigate long-term roadmaps on MongoDB to maximize lifetime value and success.
Role type
Senior Strategic Customer Success Manager
Builds
Strategic account programs, global revenue realization, and executive advocacy for G2000 business.
Domain
Database technology (MongoDB) + Enterprise IT transformations
Required skills
Technical customer success, Solutions Architecture, Professional Services, Account Management, C-suite influence, complex consumption risk mitigation, strategic forecasting, cross-functional orchestration
Preferred skills
AI-driven innovation, global migration leadership, technical health analysis
Technologies
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
Responsibilities
Proactively identify and mitigate complex consumption risks; Conduct comprehensive customer business reviews; Partner with C-suite to align on objectives; Lead cross-functional development of account programs; Track and report progress against strategic outcomes; Serve as the strategic voice of the customer to influence product roadmap
Seniority
Senior, hands-on IC
