Agency Operations & Back-Office Specialist
Core
Managing end-to-end back-office operations for the Sales Agency business, including contract registration, settlement, data analysis, and team leadership.
Role type
Senior Operations & Back-Office Manager (Sales Agency)
Builds
Operational efficiency and data-driven process improvements for the food delivery agency network
Domain
Food Delivery / Logistics / B2B Agency Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Sales operations management, settlement and reconciliation, data analysis and dashboarding, process optimization, team management, stakeholder coordination
Preferred skills
BI tools (Tableau, Looker), CRM (Salesforce), BPO/agency management experience, cross-functional project leadership
Technologies
Excel, Google Sheets, Tableau, Looker, Salesforce
Responsibilities
Manage contract registration and archival; oversee settlement and payment flows; build and maintain performance dashboards; lead back-office team development and SOP creation; coordinate cross-functional projects with Sales and Finance
Seniority
Senior, hands-on IC with management responsibilities