Manager, Technical Account Management
Core
Lead and grow the Technical Account Management (TAM) team supporting Stripe's largest and most strategic enterprise users.
Role type
Manager, Technical Account Management
Builds
Strategic user partnership programs and services revenue for large-scale enterprise clients
Domain
Financial infrastructure / Payments / SaaS
Deliverable
client delivery
Required skills
Team leadership and scaling, Strategic planning, Cross-functional collaboration, Data-driven decision making, Operational project execution, Talent acquisition and retention
Preferred skills
Fintech SaaS experience, Payments industry background, Growth initiative leadership, Scaling technical services teams
Technologies
Stripe platform
Responsibilities
Shape strategy for Stripe's largest user segment, Lead and scale the TAM team, Hire and retain top technical talent, Drive services revenue and operational efficiency, Foster user-centric culture and values, Analyze user feedback to improve service quality, Build organizational processes and policies
Seniority
Manager, hands-on leadership