Senior Enablement Program Manager, Technical Solutions
Core
Design and execute complex, global enablement programs for Datadog's Technical Solutions organization to drive change adoption and business outcomes.
Role type
Senior Enablement Program Manager (Technical Solutions)
Builds
Global enablement programs, metrics frameworks, executive materials, and AI-powered workflows for Sales Engineering, Support, and Customer Success teams.
Domain
Enterprise SaaS / Observability / Technical Enablement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Program management, change management, stakeholder management, data analysis, presentation design, organizational development, AI tool application
Preferred skills
Sales engineering experience, instructional design (ADDIE/Kirkpatrick), global program scaling, Datadog platform knowledge
Technologies
Salesforce, LMS, Asana, Jira, Confluence, Slack, Docebo, Claude
Responsibilities
Own end-to-end strategy and execution for complex, global enablement programs; lead cross-functional stakeholder relationships; translate business goals into multi-quarter roadmaps; design metrics frameworks to measure program effectiveness; build executive-ready materials; conduct needs assessments and synthesize feedback; design tools and training frameworks; mentor junior EPMs; implement AI-powered workflows and automations.
Seniority
Senior, hands-on IC with mentorship responsibilities