Manager, Customer Success - Boston
Core
Hire, develop, and coach Customer Success Managers to drive customer retention, expansion sales, and revenue growth.
Role type
Senior IC Customer Success Manager (Team Lead)
Builds
Customer relationships and revenue growth for B2B SaaS clients
Domain
B2B SaaS / Observability and Security
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success management, Account Management, team leadership, contract negotiation, pricing objection handling, B2B tech domain knowledge, talent attraction and retention
Preferred skills
SaaS experience, fast-paced scaling environment experience
Responsibilities
Drive renewal and expansion sales cycles, serve as advisor and role model for customer service, act as regional/segment owner and escalation point, motivate CSMs to build trust and achieve revenue growth, collaborate cross-functionally to solve complex challenges, focus on talent attraction, retention, and development
Seniority
Manager, hands-on IC with team leadership
