Manager, Solutions Engineering
Core
Lead a Solutions Engineering team to win complex deals, define go-to-market strategy, and deliver technical solutions for large enterprises using an AI-driven customer support platform.
Role type
Manager, Solutions Engineering (Player-Coach)
Builds
Vertical-specific solution architectures, repeatable playbooks, and scalable solution frameworks for enterprise clients.
Domain
B2B SaaS / AI Customer Support / Enterprise Sales
Deliverable
production ML models | product features | client delivery
Required skills
Pre-sales leadership, team building and mentoring, complex deal management, technical solution design, cross-functional partnership, strategic GTM planning, executive stakeholder management, revenue forecasting, international travel
Preferred skills
AI/ML product sales experience, deep curiosity in AI utilization, ability to thrive in ambiguity
Technologies
Intercom AI platform, Intercom help desk, AI models
Responsibilities
Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function; Lead, coach, and scale a high-performing SE team across global regions; Operate as a player-coach in strategic deals; Support complex sales cycles with technical guidance and architecture; Serve as a trusted technical advisor for large customers; Partner with Sales, Product, and Marketing to shape solution strategy; Lead discovery and delivery of tailored technical solutions including PoCs; Advocate for customer needs to influence product roadmap; Represent the SE function externally at executive events; Foster relationships with C-level stakeholders.
Seniority
Manager, hands-on IC with team leadership
