Senior Manager, Forward Deployed Engineering
Core
Lead a Forward Deployed Engineering team to win complex enterprise deals, deliver AI customer agent solutions, and translate field experience into product roadmap inputs.
Role type
Senior Manager, Forward Deployed Engineering
Builds
AI customer support platforms for enterprise clients
Domain
AI / Customer Support / Enterprise Software
Deliverable
production ML models | product features | client delivery
Required skills
Technical leadership, commercial fluency, enterprise sales/deployment experience, ambiguity navigation, team building, technical architecture, executive communication
Preferred skills
Experience with AI/data products, player-coach mindset, global team collaboration
Technologies
AI models, Intercom, Claude Code
Responsibilities
Lead and coach a high-performing FDE team in high-stakes engagements; Own end-to-end outcomes for complex deals; Provide technical guidance, architecture, and demos for seven-figure opportunities; Codify successful deployments into reusable tools and playbooks; Champion customer-obsessed culture and raise issues with urgency; Lead discovery, design, and delivery of tailored technical solutions including PoCs; Represent the function externally at executive meetings.
Seniority
Senior Manager, hands-on IC leadership
