Senior Engineering Manager - Customer Agent
Core
Lead the team building Customer Agent, a conversational AI system enabling brands to interact with customers at scale.
Role type
Senior Engineering Manager (AI/ML)
Builds
Customer Agent platform (conversational AI system)
Domain
Ecommerce + AI/ML
Deliverable
production ML models | product features
Required skills
building and scaling agentic systems, leading engineering teams, full-stack engineering, system design for scalable systems, technical strategy, stakeholder management, hiring and team development
Preferred skills
recovering entrepreneurs, hands-on coding engagement, mentoring at all levels
Technologies
LLM-based APIs, machine learning models
Responsibilities
Lead and manage a team of managers, leads, and engineers; define technical strategy and roadmap; collaborate with product and data science leaders; advise on modeling and system design; improve engineering processes; conduct performance reviews and hiring.
Seniority
Senior, hands-on IC leader managing managers
