Senior Solutions Engineer
Core
Senior Solutions Engineer acting as a trusted advisor to define and demonstrate value for customers across the sales cycle, partnering with Product and Engineering to shape AI-powered customer support solutions.
Role type
Senior Solutions Engineer (Pre-sales)
Builds
Proof of Concepts (POCs), value-based solution reviews, and tailored AI customer support configurations
Domain
AI Customer Support / SaaS
Deliverable
product features
Required skills
Technical discovery, C-Level relationship management, value-based presentations, POC design and leadership, RFP management, security question handling, cross-functional collaboration, product feedback translation
Preferred skills
Empathy, curiosity, process improvement, challenging the status quo
Technologies
Fin AI Agent, Intercom
Responsibilities
Lead technical discovery to identify customer needs; Deliver pre-sales experiences by articulating Fin's value; Conduct solution reviews and in-depth technical sessions; Design and lead tailored Proof of Concepts (POCs); Serve as primary resource for RFPs and security questions; Collaborate with Product and Engineering to represent customer voice
Seniority
Senior, hands-on IC