Senior Customer Success Engineer
Core
Provide enterprise-level post-deployment technical support for data protection and cyber-resilience issues to Rubrik customers in Japan.
Role type
Senior Customer Success Engineer (Technical Support)
Builds
Rubrik Security Cloud data protection and recovery solutions
Domain
Data security, cloud infrastructure, and enterprise storage
Deliverable
client delivery
Required skills
Enterprise technical support, virtualization (VMware), Linux administration, networking fundamentals, cloud platforms (AWS, Azure, GCP), backup and recovery, database troubleshooting (MSSQL), SaaS application support
Preferred skills
Data protection platforms (Cohesity, Veeam, Veritas, NetApp), scripting/automation (Python, Perl), Kubernetes, microservices, ransomware recovery, security frameworks
Technologies
Rubrik Security Cloud, VMware vCenter/ESXi, Linux, AWS, Azure, Google Cloud Platform, MSSQL, Office 365, SharePoint, Kubernetes
Responsibilities
Troubleshoot complex data protection and cyber-resilience issues; diagnose and resolve problems across supported environments; perform cluster health checks and monitor environment performance; create technical content for knowledge bases and runbooks; mentor junior engineers and contribute to troubleshooting playbooks
Seniority
Senior, hands-on IC