Senior Solutions Engineer- LATAM
Core
Senior Solutions Engineer acting as a trusted advisor to define and demonstrate value for AI Customer Agent solutions across the sales cycle.
Role type
Senior Solutions Engineer (Pre-sales)
Builds
AI-powered customer support solutions (Fin platform)
Domain
AI / Customer Support / SaaS
Deliverable
product features
Required skills
Portuguese fluency, Spanish fluency, technical discovery, value-based presentations, Proof of Concept (POC) design, RFP management, security question handling, cross-functional collaboration, customer feedback gathering
Preferred skills
C-Level relationship management, translating complex business challenges, influencing product direction, process improvement
Technologies
Fin AI platform, Intercom help desk
Responsibilities
Lead technical discovery to identify customer needs, deliver pre-sales experiences, conduct solution reviews and technical sessions, design and lead tailored POCs, serve as primary resource for RFPs and security questions, collaborate with Product and Engineering to represent customer voice
Seniority
Senior, hands-on IC
