Customer Success Manager
Core
Drive adoption, retention, and growth for LogicMonitor's customers by acting as a strategic advisor and primary point of contact.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer relationships, adoption, and renewal readiness for an AI-first hybrid observability platform
Domain
IT Infrastructure, Cloud, Observability
Deliverable
client delivery
Required skills
Strategic advising, stakeholder management, account health management, business reviews, growth opportunity identification, escalation handling, internal advocacy
Preferred skills
Technical understanding of IT infrastructure/cloud/observability, commercial awareness, technical degree (CS/CIS)
Technologies
LogicMonitor platform, cloud environments, on-premises systems
Responsibilities
Own end-to-end customer relationships, lead adoption and value delivery, build relationships with senior stakeholders, manage account health and risk, lead business reviews, partner with Account Executives for growth, act as escalation point, advocate for customers internally
Seniority
Mid-Senior, hands-on IC
