Senior Client Success Manager
Core
Lead strategic partner and executive-level trusted advisor for Navan's most complex key clients, driving their success, satisfaction, and value throughout their lifecycle.
Role type
Senior Client Success Manager (Strategic Account Management)
Builds
Client retention, platform adoption, and seamless migration from legacy R&M technology to the Navan platform
Domain
Corporate Travel Management / Enterprise SaaS
Deliverable
client delivery
Required skills
Strategic account management, complex project management, change management, executive relationship building, consultative selling, product enablement, churn prevention, stakeholder alignment
Preferred skills
Experience in Law firms or professional services, deep understanding of travel management value propositions
Technologies
Navan platform, legacy R&M technology
Responsibilities
Lead and direct complex, multi-stakeholder client migrations from legacy R&M technology onto the Navan platform; Cultivate and maintain strong, multi-level, trusted advisor relationships with C-suite and executive stakeholders; Conduct regular health checks, lead Quarterly Business Reviews, and spearhead Strategic Business Reviews; Act as the definitive 'Voice of the Customer' for internal teams (Product, Engineering, Sales) by prioritizing and driving strategic feedback; Drive product adoption, retention, and compliance by providing consultative advice and customer enablement
Seniority
Senior, hands-on IC
