Client Growth Associate
Core
Design and build the onboarding and client growth function for aCommerce's EcommerceIQ SaaS platform to accelerate Go-To-Market and help enterprise clients grow their ecommerce business in Southeast Asia.
Role type
Senior IC Product Manager (Client Growth & Onboarding)
Builds
SaaS client onboarding processes, client growth strategies, training materials, and support SOPs for EcommerceIQ and Market Insights.
Domain
E-commerce SaaS in Southeast Asia
Deliverable
product features
Required skills
SaaS client operations management, GTM strategy planning, customer success management, data analysis and visualization, stakeholder management, process design, team recruitment and mentorship
Preferred skills
Experience in a startup environment, ability to articulate complex technical concepts
Technologies
EcommerceIQ, Market Insights
Responsibilities
Plan and deploy SaaS client onboarding and growth strategies; take ownership of customer issues and develop service procedures; analyze statistics and compile reports; improve customer service experience and facilitate organic growth; define client experience standards; collaborate with product managers to improve SaaS experience; build training and support materials; optimize GTM strategy with commercial teams; define client growth methods across multiple channels; work with marketing to acquire high-value clients; ensure flawless user experience with support teams; identify and mitigate risks; control resources to achieve targets; recruit and mentor customer service agents.