Customer Evidence Manager
Core
Own and drive the customer-proof infrastructure that powers managed sales motion by setting editorial standards, directing agency partners, and deploying evidence to accelerate deals.
Role type
Senior individual-contributor customer evidence manager
Builds
Customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation for Dropbox products
Domain
SaaS / Enterprise B2B sales
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B content marketing, customer marketing, sales enablement, managing agency partners, setting editorial direction, managing sales content libraries, Salesforce campaign attribution, pipeline reporting, enterprise sales cycle management, SaaS managed sales motions
Preferred skills
Highspot, Seismic, DocSend, G2, GEO/customer-voice strategy, AI product evidence, vertical-specific evidence (e.g., AEC), marketing data science partnership
Technologies
Highspot, Seismic, DocSend, Salesforce
Responsibilities
Identify advocates and manage consent/approvals; Set creative/editorial direction and maintain evidence taxonomy; Manage sales content library organization and freshness; Run Sales–Marketing feedback sessions; Track evidence utilization by account executive and deal stage; Provide monthly reporting on evidence performance and pipeline acceleration
Seniority
Senior, hands-on IC
