Technical Services Engineer Representative
Core
Troubleshoot and resolve customer technical issues for enterprise storage products, performing hardware/software upgrades and RMA dispatch.
Role type
Technical Services Engineer Representative (Support)
Builds
Customer support solutions and knowledge base articles for storage infrastructure
Domain
Enterprise Storage / Data Infrastructure
Deliverable
client delivery
Required skills
troubleshooting, hardware/software upgrades, RMA dispatch, CLI/SSH usage, log analysis, enterprise storage concepts (SAN, NAS, Fibre Channel, Ethernet, IP, iSCSI), OS familiarity (Linux, VMware, Windows), time management
Preferred skills
customer advocacy, knowledge base creation, shift adaptability
Technologies
Linux, VMware, Windows, SAN, NAS, Fibre Channel, Ethernet, IP, iSCSI, CLI, SSH
Responsibilities
Own and resolve customer technical issues across all severity levels; Perform implementation work including software/hardware upgrades and RMA dispatch; Create and maintain knowledge base articles and FAQs; Manage multiple support cases in a fast-paced environment; Participate in weekend, public holiday, and on-call support rotations
Seniority
Individual Contributor, Entry to Mid-level
