2026 Support Associate - Korean&English(Seoul)
Core
Provide in-person, real-time customer support via phone, email, and chat for guests and partners across multiple countries and cultures.
Role type
Support Associate (Customer Service)
Builds
Customer satisfaction and resolution for travel bookings (accommodation, flights, activities)
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Spoken and written Korean (fluent), English (B1+), problem-solving, time management, adaptability, confidentiality
Preferred skills
Prior contact center experience, travel/hospitality industry knowledge, CRM/ticketing system familiarity, additional languages
Technologies
Contact center systems, CRM, ticketing systems
Responsibilities
Handle high-volume inquiries and resolve booking issues end-to-end, achieve KPIs for quality and productivity, collaborate with teams on complex cases, work rotational shifts including weekends and holidays
Seniority
Entry-level / Individual Contributor
