Senior Solutions Engineer
Core
Technical and consultative partner to New Business and Account Management teams, enabling customers to understand and realize the value of Trustpilot's platform during the sales process.
Role type
Senior Solutions Engineer (Pre-sales)
Builds
Tailored integration solutions, proof-of-concepts, and technical demonstrations for SaaS customers
Domain
SaaS / Customer Review Platform / Web Integrations
Deliverable
product features
Required skills
Pre-sales or solutions consulting experience, API and web integration knowledge, SaaS architecture understanding, technical solution design, customer needs analysis, cross-functional collaboration
Preferred skills
Commercial acumen, presentation skills, stakeholder management
Technologies
APIs, web integrations, SaaS platforms
Responsibilities
Partner with Account Executives to uncover customer needs and integration requirements; Develop scalable solutions aligning business objectives with technical feasibility; Deliver tailored demos and presentations articulating platform value and ROI; Support pilot programs to validate functionality prior to contract; Act as trusted advisor answering technical questions and resolving blockers; Collaborate with Product, Engineering, and Implementation teams for solution integrity and handover; Maintain documentation for proposed solutions and integration requirements; Capture customer feedback to inform product development.
Seniority
Senior, hands-on IC
